How can we help?
Find answers fast or contact the Crown Elixir team. Our support hours are Mon–Fri, 9:00am–5:00pm ET.
Answers, fast.
Where is my order? (Tracking)
Once your order ships, you'll receive a tracking email. You can also log into your account to view status and tracking at any time. If you need help, email info@crownelixir.com with your order number.
What's your shipping timeline?
Orders typically process in 1–2 business days. Transit times vary by location at checkout.
Do you accept returns or refunds?
All sales are final. For health and safety reasons, we cannot accept returns of personal care products once shipped. If your order arrives damaged or incorrect, email info@crownelixir.com within 7 days and we'll make it right.
How do I use Crown Elixir for best results?
Consistency wins. Massage shampoo into the scalp for 30–60 seconds; use conditioner mid-lengths to ends. Allow 12 weeks of consistent use for best results.
Can I change or cancel my order?
If your order hasn't shipped, we'll try to help. Email info@crownelixir.com ASAP with the subject "Order Change" and your order number.
Do you ship internationally?
Availability depends on destination and carrier options. Check your address at checkout. If you don't see your country, email us and we'll try to help.
I'm postpartum or experiencing thinning — is it safe?
Our women's formulas are designed for postpartum and hormonal shedding. If you have specific medical concerns, please consult your healthcare provider before use.
The essentials.
1–2 business days
Shown at checkout by carrier
Damaged or incorrect? Email us within 7 days and we'll make it right.
All sales are final; we do not offer returns or refunds. If your order arrives damaged or incorrect, email info@crownelixir.com within 7 days and we'll make it right.