Support
How can we help?
Top FAQs
Where is my order? (Tracking) +
Once your order ships, you’ll receive a tracking email. You can also log into your account to view status and tracking at any time. If you need help, email info@crownelixir.com with your order number.
What’s your shipping timeline? +
Orders typically process in 1–2 business days. Transit times vary by location at checkout. For details, see our Shipping Info.
Do you accept returns or refunds? +
All sales are final. For health and safety reasons, we cannot accept returns of personal care products once shipped. If your order arrives damaged or incorrect, email info@crownelixir.com within 7 days and we’ll make it right.
How do I use Crown Elixir for best results? +
Consistency wins. Massage shampoo into scalp 60–90 seconds; use conditioner mid-lengths to ends. Follow our Daily Rituals Guide and the Follicell Science article.
Can I change or cancel my order? +
If your order hasn’t shipped, we’ll try to help. Email info@crownelixir.com ASAP with the subject “Order Change” and your order number.
Do you ship internationally? +
Availability depends on destination and carrier options. Check your address at checkout. If you don’t see your country, email us and we’ll try to help.
I’m postpartum or experiencing thinning — is it safe? +
Our women’s formulas are designed for postpartum & hormonal shedding. If you have specific medical concerns, please consult your healthcare provider before use.
Product Guidance
New to Crown Elixir? Start here:
Shipping & Order Issues (Summary)
For full policy details, see Shipping. All sales are final; we do not offer returns or refunds.
- Processing: 1–2 business days
- Transit: Shown at checkout by carrier
- Order issues: If damaged or incorrect, email info@crownelixir.com within 7 days