Questions, answered.
Quick answers on ingredients, results, subscriptions, shipping, and account management. If you don't find what you need, our team is one email away.
Products & Ingredients
What is Follicell Activation Technology™?
It's our proprietary delivery system that pairs clinically-studied actives — saw palmetto, a peptide complex, biotin, caffeine, and others — with a phospholipid carrier that helps those actives penetrate the upper layers of the scalp. The result is higher bioavailability at the follicle than most topical formulations achieve.
You can read the full breakdown on our Science page.
Is Crown Elixir sulfate-free?
Yes. All our cleansing formulas are free from SLS (Sodium Lauryl Sulfate) and SLES (Sodium Laureth Sulfate). We use gentler surfactants that clean effectively without stripping the scalp.
Are your products paraben-free?
Yes. None of our formulations contain parabens, formaldehyde donors, or phthalates.
Is Crown Elixir cruelty-free?
Yes. We do not test our products or ingredients on animals at any stage. Our products are not sold in markets that require animal testing.
Are the products safe for color-treated hair?
Yes. Our sulfate-free formulas are safe for color-treated, highlighted, balayaged, and chemically-processed hair. They will not strip color or accelerate fading.
Where are your products made?
Crown Elixir is formulated and manufactured in FDA-registered facilities in the United States.
What scent do the products have?
The formulas have a light, fresh scent driven by the natural peppermint oil, rosemary, and tea tree in the formulation. We don't add synthetic fragrance.
Hair & Results
How long until I see results?
Most users begin to notice changes in scalp condition and hair feel within the first 2–3 weeks. Visible changes in density and strand quality typically appear around the 12-week mark with consistent daily or every-other-day use.
Hair biology is slow. Patience and consistency are the two most important factors.
How often should I use the shampoo?
Daily or every other day, depending on your hair type. Finer or oilier hair benefits from daily washing. Coarser, drier hair often does best at 3–4 times per week.
Can I use Crown Elixir if I have a sensitive scalp?
Yes — the formula is built around gentle surfactants and contains aloe, tea tree, and rosemary to support a calm scalp environment. That said, if you have known reactions to any of the listed ingredients (full deck on each PDP), patch-test before regular use.
Will this work for severe hair loss?
Crown Elixir is a cosmetic hair care product designed to support density and scalp health. It is not a pharmaceutical and is not a substitute for medical treatment of clinical hair loss conditions. If you're experiencing significant hair loss, we recommend consulting a board-certified dermatologist or trichologist.
Can men and women use the same products?
Yes. The men's and women's lines share the same Follicell Activation Technology™ at the core, with slight variations in scent, surfactant balance, and conditioning factors to suit typical hair textures. Either line is safe and effective for any user.
Subscription
How does Subscribe & Save work?
Subscribe to any product and we'll deliver it at the cadence you choose — 4, 6, or 8 weeks. You save 15% on every recurring order and get free shipping on every delivery.
Can I skip or pause a delivery?
Yes. Log into your account and you can skip the next delivery, change your cadence, swap products, or pause your subscription entirely. All changes take effect immediately.
How do I cancel my subscription?
From your account dashboard, click into your active subscription and select Cancel. No phone calls, no retention loops. You can also email us at info@crownelixir.com and we'll handle it.
When am I charged?
Your card is charged on the day your order ships. You'll receive an email 48 hours before that with a chance to skip, pause, or modify.
Shipping & Returns
When will my order ship?
Most orders ship within 1–2 business days from our New York fulfillment center. You'll receive a tracking link by email as soon as your package is on its way.
Do you offer free shipping?
Yes. Free U.S. ground shipping on every order over $100. Subscriptions ship free regardless of order value.
Do you ship internationally?
We currently ship to the United States, Canada, the UK, and the EU. Other regions are coming as we expand.
What is your return policy?
If you're not satisfied within 30 days of receiving your order, return any bottle — opened or unopened — for a full refund. Full policy here.
My package arrived damaged. What do I do?
Email a photo of the damage to info@crownelixir.com within 7 days of delivery and we'll send a replacement at no charge.
Account
How do I create an account?
You can create an account during checkout, or at any time by clicking the account icon at the top of the site. An account lets you track orders, manage subscriptions, and save shipping addresses.
I forgot my password. What do I do?
Click "Forgot Password" on the login screen and we'll email you a reset link. If you don't receive it within 5 minutes, check your spam folder or email info@crownelixir.com.
How do I update my shipping address?
Log into your account → Addresses → Edit. If you have an active subscription, you can also change the shipping address for upcoming orders from the subscription detail page.